Returns Policy

We carefully check all items prior to shipping, and do our very best to accurately describe each product.

In the event that your item is faulty or not as described, we will happily replace your item (if still in stock) or refund your purchase price minus postage.

However, you need to initiate the return within 14 days of delivery. Please email hello@tobl.com.au to create your return order and instructions.

If you have changed your mind, we do not offer refunds, but you may exchange your purchase within 14 days from date of delivery. Return postage is at your expense. Please email hello@tobl.com.au to create your return order and instructions.

Please note, no refund or exchange on sale, or promotional items. All returns must be unused and in its original condition with all tags intact.

Thank you for supporting The Online Bag Lady x